Guy Thorneloe

Vice President, Customer Success

Guy Thorneloe - Vice President, Customer Success
As Vice President of Customer Success, Guy Thorneloe is responsible for Getty Images’ overall customer success strategy and vision. In his role, Guy oversees the company’s subscription renewal process, onboarding and recurring engagement for subscription customers, with the aim of optimizing the customer experience and subsequently revenue and volume renewal rates across the globe.  
Working with the Getty Images Sales team over the last 20 years, most recently as Senior Sales Director for UKI, Guy has held various positions managing key customer teams and distribution partner relationships to grow and maximize revenue, as well as build the company’s profile in emerging markets. As Senior Sales Director, Guy oversaw the Mid‑Market, Enterprise Solutions, Research Rights and Clearance and Key Accounts teams for Sport and Entertainment, Media and AdCorp across UKI.  
Prior to joining Getty Images in 2001, Guy held sales positions at companies in the travel industry, including British Airways. Guy holds a BA in French and European Studies at the University of Southampton and lives just outside of London with his wife and children.